TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognised as a generic management tool, just as applicable in service and public sector organisations. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor.
Tuesday, December 15, 2009
ISO 9000 Total Quality Management System
TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognised as a generic management tool, just as applicable in service and public sector organisations. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor.
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